I want to express my dissatisfaction with the Shewells furniture sgore located in Halifax Va. Our family has been a customer of there products for over 11 years, i never complained even after having to replace our couches about ever 3 years with a price tag around 2-3 k each time, this last time after having to replace leather couches after only 4 years, because they were peeling, i spoke to a sales man, who informed me, the company has since changed their fabric formula, to stop the peeling, i was given a chance to get a small credit, and a chance to pick new couches again. I spent almost 5 hours there picking out new couches, rugs, and tables. 2 weeks later they arrived, took the old couches we had paid a good penny for. Upon delivery, the table was broke, the couch had a tear in it, and the big chair had no feet on it.i did not except the chair or table. After a month with no answer, they tell me there both on back order. But they still want a payment. The next month, still no answer, i then inform them thag the couches ate defective, thete is no sttuffing or padding in the arm rest, just a sold thin piece of wood running onthe top and a plastic of some kind that is curved, and upon pushing on the arm to get of the floor, it pushed in, you csn actually pop each side of arm rest and it makes a popping sound, one arm rest is stuck in the pushed position, the back cushions are going flat, and the seems on the cushions are coming undone, i went in yo talk to them, they agreed to come look.2 weeks later they bting a tabke and look at couches. Then 1 week later they call and agree its difective, but will offer a replacement unless make the payment. I explained i will make a payment after you get these couches, and i puck out usable couches, and i still have no chair, they tell me the chair is finally there and they can deliver, it. I said i dont want the chair, because we r not keeping the couches, there broke, . To make it short, i received the 2 couches in April, and 2 side tables, June (still no table, or couch) and when i call they first tell me, there records dhow it was delivered with the order (then call bck) to correct it, June, i inform them the couches are broke. End of june, chair arrives, with table. I inform them i dont want it. July they deliver table, agree couches need to taken bck. August, table is falling apart, and a chunk fell off, that was glued back on by them, you can see the paint over top of the chunk then glued over, August now, i call tell them to come get couches, they tell me it would be a voluntary repo, ???? What ? ??? And they will charge me for the balance due after they try to sell the broken couch. ????? They told me, that when i order the furniture its mine, and if its broke, i have to file warranty, and only if i pay them again on the loan, i said come get the dang couches, then rewrite a loan for usable not broken couch and love seat. At that point i just want them to take there broken couches they sold me, that broke within the first 2 months. I dont want any more crappy furniture from them. Then the next day, i get a court order , to recover 1074, for a couch, chair and loveseat, THEY STILL HAVE the loveseat. The guy told me they need to recover the depreciated value of the furniture and ghry want us to pay it. This is beyond poor business and more like blackmail, after close to 10 k in purchases from us, they are trying to force us to pay for broken furniture that they know is broke, but will not take them back unless WE pay them for the loan for the broken furniture, we have paid a few hundred dollars already towards the furniture, and we are not giving them another penny. They also told me that if i pay them, and pick out new furniture that they will also charge us for the depreciated value after they try to resell it, OMG????? Is this place actually serious?Any advice would be appreciated and i hope Ward Burton gets to read this. (Our boys are best friend's with his nephew)
I One day when I got a note had been brought by saying," Our truck was there to repossess our merchandize. ' You defaulted the agreement. Now is your chance to settle out of court. In the pass I haven't been behind. I called to talk to Corliss Branche. several time but didn't get a call back. I was coughing so bad that I was throwing up. I wanted to see if I could pay about 60 or 70 dollars until I could get caught up. The receptionist tried to get her . She put me on hold several times. Still no call back. Yesterday I got a threat to talk legal actions. I am not trying to get out of paying the bill and getting caught up. My medicines were almost $300.00with co pays alone. I have phemonia, Chronis Asthma, COPD and on oxygen 24/7ying about this. Please help me to be able to pay something. I also went into a an anxiety attack. I can't sleep worrying about tis bill. This at the Henderson store. In can't believe that anyone can be so cold hearted. I just want to pay something until I can get the bill caught. All I want is a chance. I am still sick. Coughing about an hour at a time. I have all of the hospital, doctor's and medication papers.
Great
My husband had been a loyal on time paying customer for many years. He went to apply for a car and found out that Schewels never reported his payments to the credit agencies . We went into the atore to get documentation he had paid on time and was never in default. In the letter it advised that he had paid off both accounts and was late making payments which was a true LIE. After much pressure, I demanded a payoff statement whicjymoted he was late on more than one occasion and had made double payments in one day. I mean really, who makes payments on any account twice in one day and we were never late. We were even advised by a worker that many people had issues with Schewels reporting practices. This Is truly sad since I have a large family that will NEVER utilize Schwels AGAIN due to the fabrication and falsifying of my husband accounts. Get it together Schwels we were nice? Many people may not have been as Nice... A very Upset former customer
Always go see Leatha for anything. She is the best!!!
Schewel Furniture Company is a US Furniture Store based in South Boston, Virginia. Schewel Furniture Company is located at 3211 Halifax Rd, South Boston, VA 24592, USA.
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